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Integrating Technology into the Business Installing a custom point of sale (pos) software system will ensure a retail business operates efficiently with an integrated application that complements all departments. The system shall help return business by maintaining customer loyalty. Employees of the company can also be traced in order to check their effectiveness. Before purchasing POS software, businesses need to determine that they purchase the best system for their needs. If it is a one-store operation, the software and hardware can both be basic. A one store operation business only requires a basic hardware and software. This is because, it becomes very easy to train the employees, install and implement it. This basic package also makes a business incur minimal costs. If the organization is a large, multiple-store operation with many employees and branch offices, the software will be more complex in order to handle the increased volume. All employees of the organization need to be trained, but this has to happen in shifts because the business operations have to continue while the employees are on training. Human resources should also be involved to discuss strategies of dealing with resistance. The company has to expect resistance from some employees however, this can be minimized by rolling out training in an organized manner and seeking support in order to eliminate fears and increase morale.
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Hardware varies in size and capability. Keyboards designed for POS software usage need to be resistant to spills, and have credit card stripe reading abilities. Another requirement include installing a fast printer and an equipment for reading barcodes.
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The integration can therefore be used to work effectively. The POS also enables the company to run reports to show profitability of all departments daily. This system also ensures check out for goods in large multi-store line. When customers experience long wait in lines they get irritated and may stop visiting their shops. Most work in the other service departments can also be ordered by the POS. Inventory as well as purchases are authorized and also created by the system. Updates on information about equipment’s as well as those equipment’s that need to be serviced can be updated by the POS software too. The POS software also ensures that all the departments in the company are streamlined and also all the accounting benefits such as paycheck issues and bonuses are handled with ease and efficiency. Vendor catalogue is made available to Management, staff and clients. Because they are online, vendors can update and upgrade their products, offer sales on seasonal items and make pricing adjustments as well.